{"id":585,"date":"2023-07-02T21:06:13","date_gmt":"2023-07-02T21:06:13","guid":{"rendered":"https:\/\/nakuipersdesign.com\/?page_id=585"},"modified":"2023-07-05T19:24:46","modified_gmt":"2023-07-05T19:24:46","slug":"job-aids","status":"publish","type":"page","link":"https:\/\/nakuipersdesign.com\/?page_id=585","title":{"rendered":"Job Aids"},"content":{"rendered":"\n

Defining Job Aids<\/span><\/strong><\/p>\n\n\n\n

Nearly every L&D organization has a differing definition of a “Job Aid.” This term was commonly used to describe laminated single-sheets that floated around call centers, but as we moved away from physical contact offices, the term has become much more nebulous. Here, a Job Aid is a resource that can be accessed by a worker independently at any time during their workday.<\/p>\n\n\n\n

\n
\n
\n
\"\"<\/a><\/figure>\n\n\n\n

Customer Support Call Flow<\/h4>\n\n\n\n

A visual representation of handling a customer service call for an insurance claim.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/a><\/figure>\n\n\n\n

Politically Exposed Persons<\/h4>\n\n\n\n

A visual representation of risks posed by politically exposed persons for a banking customer service employee.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/a><\/figure>\n\n\n\n

Moving Pricing and Rates<\/h4>\n\n\n\n

A visual representation of pricing models for a moving company.<\/p>\n<\/div>\n\n\n\n

\n
\"\"<\/a><\/figure>\n\n\n\n

Knowledge Base Article<\/h4>\n\n\n\n

An article stored in Salesforce for SoftBank support specialists to access while working with customers.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

\n
Home<\/a><\/div>\n\n\n\n
Contact<\/a><\/div>\n<\/div>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Defining Job Aids Nearly every L&D organization has a differing definition of a “Job Aid.” This term was commonly used to describe laminated single-sheets that floated around call centers, but as we moved away from physical contact offices, the term has become much more nebulous. Here, a Job Aid is a resource that can be …<\/p>\n

Job Aids<\/span> Read More »<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"boxed-container","ast-global-header-display":"disabled","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"disabled","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":""},"_links":{"self":[{"href":"https:\/\/nakuipersdesign.com\/index.php?rest_route=\/wp\/v2\/pages\/585"}],"collection":[{"href":"https:\/\/nakuipersdesign.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nakuipersdesign.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nakuipersdesign.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nakuipersdesign.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=585"}],"version-history":[{"count":9,"href":"https:\/\/nakuipersdesign.com\/index.php?rest_route=\/wp\/v2\/pages\/585\/revisions"}],"predecessor-version":[{"id":619,"href":"https:\/\/nakuipersdesign.com\/index.php?rest_route=\/wp\/v2\/pages\/585\/revisions\/619"}],"wp:attachment":[{"href":"https:\/\/nakuipersdesign.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}