Defining Videos
Video production was a surprisingly important skill when I first started working in ID, and it has only gotten more important since then. Most commonly, these training videos appear as supplemental tools in ILT, but occasionally are presented as stand-alone lessons. Whether the video is part of a larger training package, a standalone microlearning, a culture-defining video, or any other vehicle, it must be produced with collaborative input and quality. Here are a few examples of my production work. Please contact me directly for samples with copyrighted materials.
Legal Escalations PIlot
Announcing a pilot for customer service agents to handle legal threats from customers. Contact for access.
OSE to Job Conversion
Demonstrating the process of converting a completed moving estimate into an appointment in proprietary CRM software for customer service agents.
File a Claim v3
Introducing new claims processing platform benefits, featuring interviews with employees beta-testing software. Contact for access.
Welcome to Supervisors
Senior leadership addresses their contact center supervisors during New Hire Training. Contact for access.